In today’s fast-paced IT landscape, Managed Service Providers (MSPs) need efficient tools to streamline their operations. With Insight by eVelocityLabs, MSPs gain access to a platform that simplifies complex tasks—from initial setup to ongoing management. This post dives into how easy it is for MSPs to get started with Insight and the immense benefits it offers for daily operations.
Easy Setup for Seamless Integration
Getting started with Insight is quick and intuitive, ensuring that MSPs can begin adding value to their services in no time. Here’s a brief overview of how easy it is to get set up with the platform:
- Logo and Global Settings: Upload your company logo to personalize the platform interface. Then, configure global settings like time zones, authentication methods (e.g., 2FA), and backup grace periods.
- Client Onboarding: Adding a client is as simple as navigating to the ‘Clients’ section, inputting their information, and creating a unique identifier. If using Connectwise Manage, just link an existing client from your PSA. MSPs can even upload client-specific logos for personalized reports.
- Server and Backup Configuration: MSPs can easily add warehouse and managed servers by downloading the installer and setting up the collector. Backup paths, whether on physical servers or virtual cloud locations, are configured in just a few steps, ensuring secure and efficient data storage.
- Customizable Ticketing and Alerts: With auto-ticketing features integrated with tools like ConnectWise Manage, Insight automates the generation of tickets based on predefined events, such as backup failures or server errors. MSPs can set up email alerts and ticketing templates to ensure quick and efficient responses to issues.
Daily Operations: Why Insight is a Game-Changer for MSPs
Once up and running, Insight transforms how MSPs handle their day-to-day tasks. From automated backup monitoring to email and ticketing alerts, the platform reduces manual effort and enhances operational efficiency:
- Single Pane of Glass Monitoring: One of Insight’s most powerful features is its ability to provide a “single pane of glass” dashboard, where MSPs can monitor all their clients simultaneously. This unified view allows for seamless tracking of multiple clients, helping MSPs stay on top of all critical systems without the need to toggle between multiple interfaces.
- Automated Backup Monitoring: Insight continuously monitors the status of both onsite and offsite backups. The platform tracks backup paths, sending alerts if any issues occur, such as backup failures or integrity concerns. This proactive monitoring ensures MSPs can resolve issues before they become critical, minimizing downtime for clients.
- Comprehensive Billing Integration: Bill any client, in practically any way. Insight offers robust billing features that sync effortlessly with ConnectWise Manage. By leveraging bill policies and groups, MSPs can easily bill clients for various services—whether it’s user counts, server management, or storage usage. This flexibility ensures billing is accurate, transparent, and aligned with the services provided.
- Real-Time Alerts and Reporting: The platform’s customizable alerts allow MSPs to stay on top of any issues. Email and ticket templates can be set to automatically notify key team members about server issues, data sync problems, or other urgent matters. Plus, Insight’s robust reporting tools generate detailed reports, allowing MSPs to keep clients informed about their IT infrastructure status.
Key Benefits for MSPs Using Insight
- Reduced Overhead: With automated tasks such as backup monitoring, ticketing, and billing syncs, MSPs save countless hours in manual work. This allows them to focus on higher-value activities, such as client consultation and business growth.
- Scalability: Insight is built to scale with MSP operations. Whether managing a few clients or dozens, the platform can easily handle growing demands without sacrificing performance.
- Client Satisfaction: Faster issue resolution, accurate billing, and proactive reporting all lead to happier clients. With Insight, MSPs can ensure their clients’ systems are always running smoothly, fostering long-term trust.
- Earn money for the work you already do: It’s hard enough to get new business, but it’s worse to have work you’re not billing for properly. You’re incurring extra work for your engineering team without realizing the offsetting revenue. Don’t let this happen to you!
Conclusion: Start Your Journey with Insight Today
eVelocityLabs’ Insight platform is designed with MSPs in mind, making it simple to get started and even easier to manage daily operations. From easy onboarding to automated billing and real-time monitoring, Insight is the perfect solution for MSPs looking to optimize their workflows and provide exceptional service to their clients.
Ready to experience the benefits of Insight for your MSP operations? Contact eVelocityLabs to learn more or schedule a demo today!
