Ensuring the integrity and reliability of backup solutions is a critical task for Managed Service Providers (MSPs). With Insight by eVelocityLabs, this process becomes more efficient and reliable. Insight’s capabilities—such as parsing text logs, creating events, and sending crucial information to the Insight web portal—provide MSPs with a robust solution for monitoring backup operations. But what if these capabilities could extend beyond just backups?
In this article, we explore how Insight’s functionality can be harnessed for various IT monitoring tasks, complementing your existing tools and workflows.
Insight’s Core Capabilities: More Than Just Backup Monitoring
At its core, Insight is designed to provide deep visibility into your IT environment. Whether it’s parsing logs generated by backup jobs, monitoring the file system, or connecting to APIs on the LAN (like Veeam Backup and Replication) or in the cloud (like StorageCraft Cloud, Axcient, and Datto), Insight offers a flexible and powerful way to keep tabs on critical operations. Every five minutes, Insight checks for key events, logs them, and updates the Insight web portal, ensuring MSPs are always informed about the status of their systems.
However, the flexibility of Insight allows it to do more than just monitor backups. With the ability to track and log a wide range of events and interact with various systems, Insight can be a valuable addition to your IT management toolkit.
Scenario 1: Ensuring Compliance and Audit Readiness
The Challenge: As an MSP, you’re often responsible for maintaining compliance with various regulations and standards, especially when handling sensitive client data. Ensuring that all actions are logged and easily accessible for audits can be challenging, particularly when different systems generate disparate logs.
The Solution with Insight: Insight can be configured to monitor logs from different systems that are critical for compliance—such as user access logs, changes to sensitive files, or configuration changes. Every five minutes, Insight checks these logs, creates events based on predefined criteria, and updates the Insight web portal. This consolidated logging ensures that all necessary compliance information is stored in one place, making audits more manageable and helping you demonstrate compliance to your clients.
Result: By using Insight for compliance-related monitoring, MSPs can reduce the complexity of audits and ensure they meet regulatory requirements without extensive manual tracking.
Scenario 2: Monitoring Backup Integrity Across Distributed Systems
The Challenge: You manage backups across multiple client sites, each with its own infrastructure and requirements. Ensuring that backups are not only completed but also intact and recoverable is critical, yet challenging to monitor across different environments.
The Solution with Insight: Insight can be set up to monitor the integrity of backups by checking the logs for completion and error messages. For instance, Insight can track whether all expected files were backed up or if any errors occurred during the process. This information is then logged in the Insight portal, providing you with a clear, centralized view of backup integrity across all client sites.
Result: Insight helps MSPs maintain confidence in their backup solutions by ensuring that backups are not just completed, but are also reliable and recoverable, giving both you and your clients peace of mind.
Scenario 3: Enhancing Your Existing RMM with Insight
The Challenge: As an MSP, you already use a Remote Monitoring and Management (RMM) tool to keep an eye on system performance, process monitoring, and overall infrastructure health. However, there are specific logs and events that your RMM might not capture, such as detailed backup logs or custom process outputs.
The Solution with Insight: Rather than replacing your RMM, Insight complements it by focusing on those specialized areas. Insight can monitor detailed logs that are critical but might fall outside the typical scope of an RMM—like in-depth backup logs, security logs, or specific application logs. Additionally, Insight can monitor the file system, interact with local and cloud-based APIs to collect data from various backup solutions, and integrate this information into your monitoring strategy. Every five minutes, Insight checks these logs, captures critical events, and updates the Insight web portal, providing a layer of detailed monitoring that enhances the broader capabilities of your RMM.
Result: By integrating Insight alongside your RMM, you gain a more comprehensive monitoring strategy, covering both broad infrastructure health and detailed, specialized logs that require closer attention.
Unlocking the Full Potential of Insight
Insight by eVelocityLabs is an invaluable tool for MSPs, offering far more than just backup monitoring. Its ability to parse logs, create detailed events, monitor file systems, and connect with both local and cloud-based APIs makes it a perfect complement to your existing IT management strategies. Whether you’re ensuring compliance, monitoring backup integrity, or enhancing your RMM’s capabilities, Insight is designed to adapt to your needs.
Interested in learning how to make the most of Insight? Contact us for our full guide on leveraging Insight for comprehensive IT monitoring and see how it can fit into your workflow.
For more insights and best practices on using Insight, visit our blog or contact us directly.
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